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ChatGPTClaudePerplexity· Related development
Council buys call center licenses to move 311 employees into Utility Billing's call center, $70,693.01
On its consent agenda the council approved $70,693.01 to AT&T and InContact for additional licenses "to assist in implementation of 311 employees into Utility Billing's current call center," with coaching, learning management, performance incentive features and support. The FY2022/23 budget moved the four 311 positions from IT Telecom to Utility Billing that October.[1]
