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FY2024/25 budget reports 64,985 calls to the 311 operator line in FY2022/23
The FY2024/25 budget adds Planning and the City Marshal's office to the departments the contact center answers for, repeats the plan to implement 311 Informational Services, and publishes phone measures by department, including 64,985 calls to "311 (Operator)" in FY2022/23 (70,000 estimated for FY2023/24, 75,000 projected for FY2024/25) and 63% of calls handled within three minutes in FY2022/23.[1]
What the sources say
- ✓ Verified
The FY2024/25 budget reports 64,985 annual calls to "311 (Operator)" in FY2022/23 (actual), 70,000 estimated for FY2023/24 and 75,000 projected for FY2024/25. It reports 63% of calls handled within three minutes and 37% waiting three minutes or more in FY2022/23. [1]
- Operator calls fy2023
- 64,985
- Operator calls fy2024 est
- 70,000
- Operator calls fy2025 proj
- 75,000
- Handled within 3min fy2023
- 63%
- ⚠ Sources differ
Two budget books give different FY2022/23 figures for annual phone contacts to Utility Billing.