FY2025/26 budget lists 11 311 Call Center Agents in Utility Billing
The FY2025/26 budget's Utilities Office position list includes 11 311 Call Center Agents, two Call Center Leads and one 311 Call Center Supervisor, in a department of 79 positions (76.40 FTE) that now also includes Meter Operations.[1]
The FY2025/26 Utilities Office position list (79 positions, 76.40 FTE) includes 11 311 Call Center Agents, two Call Center Leads and one 311 Call Center Supervisor; the FY2023/24 list had 12 agents, three leads and four hourly agents.
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