· Context
City says its website will get a multilingual digital human in early 2024
NewsChannel 10 reported that the City planned to put a digital human named Emma on its website in early 2024, describing it as the first for a local government. Assistant City Manager Rich Gagnon said it would contain only publicly available website information and would not be connected to internal systems or customer information.[1]
What the sources say
- ✓ Verified
Rich Gagnon, Assistant City Manager: NewsChannel 10 reported in November 2023 that the website would get the digital human in early 2024, that it "stems from issues communicating with the refugee population, speaking 62 languages and dialects," and that the plan was for Emma to speak 96 languages by 2024. Rich Gagnon said, "We're not putting anything in our digital human that isn't publicly available," and that it was not connected to internal systems or customer information. [1]