Jun 28, 2016 · Origin

Council approves technology for a proposed 311 non-emergency system

ABC 7 Amarillo reported that city officials approved new technology on Tuesday, June 28, 2016 toward a 311 system proposed by Councilmember Mark Nair to reduce non-emergency calls to 911. IT Director Richard Gagnon described a 311 call center separate from 911 and a 311 mobile app for reporting potholes, streetlights, graffiti and illegal dumping. The City planned to roll out a preliminary version in October 2016.^[1]^[2]

Mark Nair Rich Gagnon

What the sources say

✓ Verified
ABC 7 Amarillo (published Wednesday, June 29, 2016) reported that city officials approved new technology "Tuesday" to start work on a 311 system, with the goal of rolling out a preliminary version in October. The report did not name the vendor, the cost or the vote. ^[1]^[2]
✓ Verified
Mark Nair, Amarillo City Councilmember: Councilmember Mark Nair proposed the 311 system, saying most 911 calls are not emergencies; he said it "will make 911 more efficient, effective." ^[1]
✓ Verified
Richard Gagnon, IT Director, City of Amarillo: IT Director Richard Gagnon described a resident dialing 311 and reaching a call center separate from 911, and a 311 mobile app in which a user selects an issue type (such as a pothole, streetlight, graffiti or illegal dumping), takes a photo and creates a ticket. ^[1]