· Related development
Council work session receives an "Update on 311 and Open Technology"
The January 24, 2017 work session agenda listed an "Update on 311 and Open Technology." ABC 7 Amarillo reported that the City was waiting for Public Utility Commission approval, which could delay the system two or three months, and that officials said the website and phone system would be paid for with savings from past infrastructure projects. NewsChannel 10 reported on February 2, 2017 that the system was about a month and a half away.[1][2][3]
What the sources say
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The City Council's January 24, 2017 work session agenda included item A(2), "Update on 311 and Open Technology."[1]
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ABC 7 Amarillo reported that city leaders were waiting for approval from the Public Utility Commission, which could hold off use of the new system for another two or three months. [2]
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Rich Gagnon, IT Director; City of Amarillo officials: Gagnon said callers could get answers about utility bills or report broken street lights and potholes; the plan also included a revamped city website showing the budget and expenditures and a 311 mobile app with photo and GPS reporting. City officials said about 80% of calls to the 911 center were non-emergencies. [2]
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NewsChannel 10 reported on February 2, 2017 that the 311 system was about a month and a half away.[3]
- Unverified
No news coverage or City release located for this storyline reports the date a 3-1-1 dialing code went live in Amarillo, or the outcome of the Public Utility Commission approval described in January 2017. The City's later budget books use "311" for a contact center and an operator line without stating whether residents can dial 3-1-1. [2][4]