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Council renews the AT&T contract for inContact cloud call center software, $352,188
On its consent agenda (5-0) the council approved $352,188 to renew the AT&T contract for inContact's cloud-based call center software, presented by IT Director Rich Gagnon. Budget books later credit the "InContact call center software" with an auto-callback feature and email and chat with agents; the September 2023 Globalscope award calls the platform NICE CXone.[1][2]
